What I Learnt at London’s Calling 2018

London’s Calling 2018 was held on 16th February and Chris and I went along with every intention of attending a full day of sessions. We went to one session then spent the rest of the day networking instead!

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Salesforce Solution Design: Success is a Team Sport

I think I speak for many admins and consultants when I say that thinking about a Salesforce solution can be harder than configuring it. By the time you’ve finished gathering requirements, mapping processes and mocking things up, the solution you plan to build is nicely taking shape in your brain.

The big question is: how can you be certain that you’ve considered EVERYTHING?

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Breast Cancer at 29 – REALLY?! Chapter 11

Side Effects, Wigs and Losing my Hair

Having swallowed a good load of pills and had a reasonably good night’s sleep, (despite crying myself off to sleep, still thinking “WHY?!”), I was feeling a little better the next day. Besides, I had to get up for Mollie. I just kept taking domperidone pretty much all day. I remember just feeling …well, chemical. I was more nervous about having to give myself the injection.

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VIDEO: Visualising Solutions – How to Communicate Your Vision

Trust and Confidence

Aside from building the solution itself, these two things are arguably the most important things you have to build when you’re implementing any kind of new software solution.

Think about the last implementation you did – be it an internal or an external project. Your stakeholders have been through negotiations on scope, on price and on quality. If it’s an external project, they’ve also probably seen a few vendors and settled on your company, because someone has spent time convincing them that you’re the right people for the job.

Hours of workshops yield a LOT of data to sift through and use for designing a solution and the client gets a little bit worried that you might not have captured everything, but also that they can’t see how all the different parts of the new solution will fit together. Add that to concern about change – the trust and confidence is on a low ebb.

One strategy I have used when this happens is to sit with the client and draw out the vision, take feedback and add to the vision in a working meeting. No slides, no presentations – you don’t need them – it’s just you and them working together to extract and validate all the stuff that’s in your head that they can’t see. It’s been effective for me in the past because they can start to see how the solution will take shape and your collaborative approach builds trust.

So this video is here to show you an example of this. It’s 35 mins long (ish) and I’ve not got a scrap of makeup on (fail) – but stick with it – you may hopefully find it useful. It’s only a simple solution; others out there will have much better diagrams and strategies – and I fluff it up by saying stick with androgynous shapes, then I go and add in a couple of obviously female symbols (that’s coz I was trying to save time). If I could say it again I’d say be inclusive and try to add icons that represent multiple genders and backgrounds. But I hope you can still see what I’m trying to put across despite these mistakes!! Enjoy.

Feedback, of course, is ALWAYS a gift – come and find me on Twitter @gemziebeth if you have any to give!

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The Crossover: When Cancer and Salesforce Collide

This blog has an unusual name because at the time I started it, I didn’t want to commit to blogging about a single topic. I decided I was going to write about my experiences with cancer, perhaps some genealogy and a little Salesforce. The cancer story got to ten chapters before my goals changed and suddenly I was only blogging about Salesforce. I guess it was inevitable that the two topics I had kept so separate would eventually collide.

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Why FAILING Identity and Access Management Designer was actually a good thing

This week hasn’t been too good; for the first time in ages, I failed an exam. I won’t lie, I spent two days with my tail tucked firmly between my legs. I was hacked off. But I wasn’t massively surprised. Here’s why.

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Guest Post: Andrew Hart’s CTA Journey

By Andrew Hart, Delivery Director – Architects and Certified Technical Architect at Bluewolf, an IBM Company

Elevator pitch incoming…

Hi, I’m Andrew and I lead the architects at Bluewolf (an IBM Company) in the UK. I have a background in CRM delivery, which I’ve been doing nearly 19 years. My first 14 years were with Siebel, but I’ve since moved to Salesforce, the company and the technology, before joining Bluewolf at the beginning of 2017.

I’m also Gemma’s boss, friend and I hope – mentor for her CTA journey. She asked me to share my CTA experience, which I’m pleased to do. The speed that this came out of me suggests that maybe it’s been something I’ve been ready to share for a while. 🙂

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Salesforce Certified Community Cloud Consultant Exam Tips

Gemma and Chris

I’ve decided to have a little break from architecture exams and take on something quite interesting and useful. Chris and I set ourselves a target to pass the Community Cloud certification together and booked our exams for the same day, one after the other.

While Chris has practical experience of setting up a Salesforce community, as he is currently working on implementing one at work, I have never implemented one; I’ve just been involved in the design discussions at a very early stage. This makes for an interesting challenge!

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